Return & Refund Policy
Review before accepting live orders
Because personal-care items may be hygiene-sensitive, the store owner should publish clear rules based on applicable consumer law. The following reconstructed policy is a configurable starting point and not legal advice.
Order cancellation
Order requests can be cancelled before the owner confirms preparation or shipment.
Damaged or incorrect goods
Customers should contact the owner promptly with the order reference and photographs. Verified damaged or incorrect items may be replaced or refunded.
Opened personal-care items
For health and hygiene reasons, opened soaps, bath products, shaving items, and used candles may be ineligible for return unless defective or required by law.
Refund timing
Approved refunds should be returned through the original payment method within the timeframe disclosed by the owner. This package itself does not process payments.
Contact
Use the Contact Us page and retain proof of your request. Replace this draft with terms reviewed for the business location and sales territories.